Please read these terms and conditions carefully.
When you make a booking you guarantee that you have the authority to accept the booking conditions. You must be at least 21 years old to make a booking.
MM Property Rentals is the sole agent for the services provided by this web page, and your acceptance of these booking terms and conditions will be considered in the event of any claim made by you against this said company

Accommodation booked with MM Property Rentals

Payment and deposit

When making a booking the Company requires a deposit to guarantee the property required.

Payment of deposits

For reservations made with more than 60 days of arriving, a deposit of 25% is required.
Between one month and 59 days of arriving - the company requests a 40 % deposit.
For last minute bookings under 30 days the company requests the full holiday payment.

Final holiday payments have to be concluded 40 days prior to arrival. Please check your confirmation letter and holiday documents. You must contact us straight away if any information appears to be incorrect.

Payments can be made via: Cheque ,Credit Card or Bank Transfer

The price includes:

All costs regarding, water, electricity, gas and villa pool care.
The property will be thoroughly cleaned and prepared for your arrival, including all the necessary bed making, 1 bath and 1 hand towel per person and three tea towels.
Change of bed linen once a week.
Change of towels twice weekly.
Welcome food pack
Repair and maintenance service.
Reception service, 7 days a week
24 Hour emergency assistance.

The price does not include.
Holiday insurance (A requirement for all travelling members)
Flight tickets
Supplementary costs for extra beds, cots and high chairs.
Return transfers except where stated.
(Prestige guests to Villa Maitreya and Villas Finesse receive a return transfer included)
Any costs relating to wilful and negligent behaviour in the accommodation, resulting in breakages and damage.

Vehicle hire booked with MM Property Rentals. - Villacars S.L.

Price includes:

Local VAT (IVA)
Fully comprehensive insurance.
Cover for 3 drivers over the age of 23.
Unlimited mileage.
Delivery and drop off at your requested point of entry.

Price does not include:

Roof racks, Baby seats or booster chairs
Full tank of petrol.
(Petrol is paid for prior to obtaining the keys to the vehicle. Cars are to left empty upon return)

Property check in and check out

You understand and accept that the official "check in" time is 14.00hrs.
However, to reduce unnecessary waiting time, the company will endeavour to have your property prepared for or around your arrival time; but this depends on the outgoing guests and the maintenance and cleaning staff's schedule. Our resort receptionists will advise.

You understand and accept that the official "check out" time is 10.00hrs.
However, where possible the company will endeavour to allow a later check out, but this depends on the incoming arrival guest and the requirements of the maintenance and cleaning staff. Our resort receptionists will advise one day prior to your holiday end.

Special requests

If you have a special request that does not form part of the arrangements described on this web site or in our brochure, please inform us in writing. We will where humanly possible endeavour to assist and prepare your request. Special requests regarding accommodation cannot be guaranteed although every effort will be made to accommodate your wishes.

Disabled travellers

MM Property Rentals is not a specialist provider of holidays for the disabled, although some of our properties are prepared for disabled guests and wheelchairs. It is very important that you advise us regarding any special needs when enquiring about a holiday. By informing us, you are helping us to ensure that you are provided with the most suitable property for your needs.

Changing your booking

We are responsible for providing the holiday we have confirmed to you. If you alter your booking later on i.e. add or cancel members, add new dates and details, or even change your property type the reservations department needs to be informed immediately by writing, a solution will be discussed and you may have to pay an amendment charge.

Cancelling your booking

If you cancel your holiday or any component, the party leader must write, fax or e-mail our us. Cancellation takes affect on the date we receive your letter. Our cancellation charges are staggered, the closer the cancellation is to the departure date the higher the cost, as it is harder to resell the property and component.

The following cancellation charges apply:
More than 90 days prior to departure - loss of 10% of final holiday cost.
90 - 61 days prior to departure - loss of 25% of final holiday cost.
60 - 31 days prior to departure - loss of 40% of final holiday cost
0 - 30 days prior to departure - The total holiday cost, representing 100%.

If you have a complaint

If you have a cause for complaint whilst on holiday this must be brought to the attention of our MM Property Rentals reception staff immediately. Action will be taken at the time to rectify the problem or to find a satisfactory solution.
MM Property Rentals. will always endeavour to find a solution to your complaint, but if the actions are unsatisfactory to your demands, the reception has official complaint forms at your disposal.
Any complaints that have not been reported and logged with the reception at the time or any complaints not reported at the time with the reception that are received after your contracted holiday with us - may prove difficult to investigate and rectify.